Research use only supply. Tested by Novagen Laboratories. Dispatched from the Gold Coast, Australia. Secure encrypted checkout. Discreet packaging.

Guaranteed delivery. If your order does not arrive, you get a full refund, no questions asked.

Pepology

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Shipping and Returns

Last updated: 13 August 2026

How Pepology orders are dispatched, what to expect from delivery, and how returns and refunds are handled.

1

Dispatch

Orders are dispatched from the Gold Coast, Queensland, Australia. Orders are processed and dispatched once payment has been received. Orders placed on weekends or Queensland public holidays are processed on the next business day.

You will receive an email confirmation once your order has been dispatched. Tracking details are provided where the shipping service supports them.

2

Shipping rates and delivery times

Shipping is available within Australia. Any shipping charge that applies to your order is shown at checkout before payment.

Delivery timeframes depend on the carrier and your location. Delivery estimates are provided by the carrier and are not guaranteed by Pepology.

3

Storage on arrival

Research peptides are sensitive materials. Please follow the storage guidance on the product label and product page as soon as your order arrives. Pepology is not responsible for degradation caused by incorrect storage after delivery.

4

Returns

Because our products are supplied strictly for laboratory research purposes and are sensitive to handling and storage conditions, we cannot accept returns of opened products or change of mind returns on unopened products, except where required by law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product is faulty, damaged in transit, or not what you ordered, you are entitled to a remedy, which may be a replacement or a refund.

5

Damaged, incorrect or missing items

If your order arrives damaged, is incorrect, or items are missing, contact us at info@pepology.com.au as soon as possible after delivery with your order details and photos of the issue where relevant. We will arrange a replacement or a refund for confirmed issues.

6

Refunds

Approved refunds are issued to the original payment method. How long a refund takes to appear depends on your payment provider.

7

Contact

Questions about shipping or returns can be sent to info@pepology.com.au. Please include your order number so we can help you faster.

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